Frequently Asked Questions (FAQ)
Through the "Travel Visas" section, you can select your destination, check requirements, and upload documents easily.
Yes, the "Trains & Buses" section allows you to book ground transportation between cities and countries via global companies.
The "Destination Guide" provides comprehensive info on the best places to visit, travel tips, and key activities in each country.
From the "Camper Booking" section, you can choose the right camper and pickup location for a unique experience.
Yes, the "Currency Converter" section provides an accurate tool for live exchange rates between global currencies.
Click on "Ticket Tracking" and enter your booking number (PNR) to follow the real-time status and boarding gate.
You can book easily by clicking the "Flight Booking" icon and choosing your destination and suitable dates.
Yes, you can select the "Multi-city" option when searching for flights to organize your travel path.
Often yes; booking at least 3 weeks before the travel date provides better prices.
Use the "Lowest Price" filter in the hotel booking section and compare available offers.
It depends on the chosen hotel policy; look for rooms labeled "Free Cancellation."
You can write a special request during booking for a room on a high floor or away from the elevator.
Yes, most hotels require a credit card as a guarantee for extra services or damages.
Usually, check-in is at 2:00 PM and check-out is at 12:00 PM.
In most cases yes, but some cities impose a tourist tax paid at the reception.
Yes, we use advanced SSL encryption to fully protect your financial data.
You need a valid driver's license, a credit card, and usually must be over 21 years old.
In most countries outside your own, an international license is required alongside your local one.
Yes, the price often includes basic insurance against collision and theft.
Yes, many companies provide "One Way" service for a small additional fee.
To protect you from emergency medical costs, lost luggage, or sudden trip cancellation.
Yes, most currently available insurance policies include coverage for COVID-related cases.
The policy is activated automatically upon payment and arrival in your email.
Contact the police for a report, then inform the rental company via their emergency number.
Yes, if the cancellation is for covered reasons like sudden illness or force majeure.
Yes, you can request an extension by contacting customer service before the current policy expires.
An electronic chip that lets you activate international data plans without changing your physical SIM.
Supported by iPhone XR and later, and most modern Android devices.
You receive a QR code immediately via email after completing the purchase.
Yes, you need a Wi-Fi connection once to scan the QR code and install the chip.
Includes museum tickets, city tours, safaris, and entertainment events.
In most cases, showing the electronic version on your phone at the entrance is enough.
Depends on the provider's policy; you can review this in the ticket terms.
Yes, many tours include a professional guide in different languages.
If the organizer cancels, the full amount will be refunded to your account.
Yes, discounts are often available for children under 12.
For delays over 3 hours, cancellations, or denied boarding due to overbooking.
It can reach up to 600 Euros per person depending on distance and delay.
Click "Passenger Compensation" and fill in your flight details for our experts to handle.
Yes, we don't charge unless the claim is successful (a percentage of the amount).
The driver will be in the arrivals hall holding a sign with your full name.
Drivers track flight numbers and will wait for you until arrival.
Yes, you can request a child seat as an extra service during booking.
We offer economy cars, family vans, and luxury vehicles.
Yes, we provide small and large buses for different tourist groups.
Yes, the price paid at booking is final and includes fees, taxes, and waiting.
Email us or use the "Contact Us" form at the bottom of the page.
No, you can book as a guest, but an account helps track future bookings.
Yes, we offer discounts during holidays and major tourist seasons.
Check your spam folder first; if not found, contact us immediately.
Yes, our system supports many global currencies for easy payment.
Subject to the airline or hotel policy; contact support for procedures.
Yes, the site is available in both Arabic and English to serve all travelers.
No hidden fees; the price shown at the final step is what you pay.
Yes, you can add up to 9 people in a single booking for most services.